Shipping policy
The Reptile Room STL Shipping Policy
Effective Date: February 15, 2026
Thank you for supporting The Reptile Room STL! Please review our shipping policy below.
1. Merch Orders (Drop-Shipping)
All official Reptile Room STL merchandise (apparel, accessories, and branded items) is fulfilled through a trusted third-party drop-shipping partner.
Processing Time:
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Orders are typically processed within 3–7 business days.
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Processing times may vary during holidays or high-volume periods.
Shipping Time:
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Standard shipping times vary based on destination.
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Tracking information will be provided once your order ships.
Shipping Rates:
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Shipping costs are calculated at checkout based on your location and order size.
Multiple Items:
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Merchandise items may ship separately depending on the fulfillment partner’s process.
2. Live Animals, Feeders & In-Store Products
At this time, we do not ship live animals, feeder insects, frozen feeders, supplies, or any in-store inventory.
All reptiles, feeders, enclosures, and related products must be purchased in person at our St. Louis location.
This policy ensures:
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The health and safety of our animals
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Proper customer education at time of purchase
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Compliance with local and state regulations
3. Order Issues
If you experience an issue with a merchandise order (damaged item, incorrect product, etc.), please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos (if applicable)
4. Address Accuracy
Customers are responsible for providing accurate shipping information. The Reptile Room STL is not responsible for packages delayed or lost due to incorrect addresses submitted at checkout.
5. Returns & Exchanges (Merch Only)
As merchandise is made to order through a third-party partner:
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Returns are only accepted for damaged, defective, or incorrect items.
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We do not offer refunds for buyer’s remorse or incorrect sizing.
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Please review sizing charts carefully before placing your order.
For assistance, email us at thereptileroomstl@gmail.com.
If you have any questions, feel free to reach out — we appreciate your support and can’t wait to see you in store! 🦎
The Reptile Room STL
St. Louis, Missouri